Privacy Policy
Haddon Counselling & Support QLD
Effective Date: 6th May 2025
Haddon Counselling & Support QLD (“we,” “us,” or “our”) is committed to protecting your privacy and the confidentiality of your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What Information We Collect
We collect personal and sensitive information necessary to provide you with high-quality counselling services. This may include:
• Name, address, phone number, and email address
• Date of birth and emergency contact details
• Medical and mental health history
• Information about the issues you’re seeking support for
• Session notes and treatment plans
• Medicare or private health fund information (if applicable)
2. How We Collect Your Information
We collect information through:
• Intake forms and registration documents
• Face-to-face, phone, video sessions, or email correspondence
• Referrals from healthcare providers (with your consent)
3. Why We Collect Your Information
Your personal information is collected for the purpose of:
• Providing counselling and support services
• Assessing, diagnosing, and treating presenting issues
• Communicating with you regarding appointments or service updates
• Meeting legal and professional obligations
4. Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure digital and physical storage, password-protected files, and locked filing cabinets.
5. Disclosure of Information
Your personal information may only be disclosed:
• To other health professionals (with your written consent)
• When required by law (e.g., risk of harm to self/others, court subpoena)
• In emergencies to protect your safety or the safety of others
We do not share your information for marketing purposes.
6. Access and Correction
You may request access to your personal information or ask for corrections if you believe it is inaccurate, out-of-date, or incomplete. Requests can be made in writing to the contact details below.
7. Anonymity
Where practical and lawful, you may remain anonymous or use a pseudonym. However, full identification is generally required to provide effective counselling services.
8. Complaints
If you have a concern about how your information has been handled, please contact us. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
9. Contact Us
Haddon Counselling & Support QLD
Shop 1/73 Denham Street, Rockhampton QLD 4700
Phone: 0490 213 455
Email: admin@haddoncounsellingsupport.com
0490 213 455
