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Refund Policy

Refund Policy
Haddon Counselling & Support QLD
Effective Date: [Insert Date]

At Haddon Counselling & Support QLD, we are committed to providing high-quality, professional support services. This Refund Policy outlines your rights and our responsibilities in relation to payments, cancellations, and refunds.

  1. Session Fees

All counselling session fees must be paid in full at the time of the appointment, unless alternative arrangements have been agreed upon in writing. Fees are clearly outlined at the time of booking and are subject to periodic review.

  1. Cancellations and Missed Appointments

We understand that life can be unpredictable. To ensure fairness and availability of appointments for all clients:

  • 24 hours’ notice is required for cancelling or rescheduling an appointment.
  • If less than 24 hours’ notice is provided, or you do not attend your appointment, partial session fee may be charged.
  • If you cancel with more than 24 hours’ notice, no cancellation fee will apply, and any prepaid session fees will be refunded or credited.
  1. Refunds

Refunds will be issued in the following circumstances:

  • Overpayment or duplicate payment of fees
  • Cancelled appointments with sufficient notice (more than 24 hours in advance)
  • Service cancellation by Haddon Counselling & Support QLD (e.g., due to practitioner illness or emergency)

Refunds will not be provided for:

  • Missed appointments or late cancellations (less than 24 hours’ notice)
  • Dissatisfaction with outcomes of counselling, as results vary by individual
  • Services already delivered
  1. Prepaid Sessions

If you have paid in advance for multiple sessions and wish to discontinue, a refund may be requested for unused sessions, subject to the 24-hour cancellation policy. Any applicable cancellation fees will be deducted from the refund total.

  1. Method of Refund

Refunds will be processed using the original payment method (e.g., credit card, bank transfer) and issued within 7 business days of approval.

  1. Contact Us

For refund requests or questions about this policy, please contact:

Haddon Counselling & Support QLD
Shop 1/73 Denham Street, Rockhampton QLD 4700
Phone: 0490 213 455
Email: admin@haddoncounsellingsupport.com